FAQ

How do I change my account email address?

To change your account email address:

  1. Select My Account located at the top of any page on our site
  2. Under the Member Info section, select Edit
  3. Under the Your Email Address section, complete the required field
  4. Select Update

Do you offer cut and sew service as well ?

Yes, we do. We also help to conncect factories with scarves, clothing, etc. Please keep it in mind that we have no MOQ but these factories have. For a detailed infomation, please send to: info@mydreamtones.com

Do you charge by per design's quanity or a mixed quantity ?

We charge a mixed quantity. For example you can have 10 designs to be printed 1 yard each, which makes it in total 10y of the same fabric. So we charge 10y price. But if you have multiple fabrics to be printed, price will be recalculated on how many yardages you print on each fabric.

Categories

MOST FAQ

Everyone is asking these. Have a look and they are super useful.

What's your MOQ

We start from 1y/design.

Do you ship internationally?

We currently ship internationally to Australia, Canada, UK, US and UAE.

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: info@mydreamtones.com

Can I change the shipping address for one of my orders?

As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Please also contact our team for the updated shipping address via email: info@mydreamtones.com to make sure it’s going to the right place

What kind of payment method do you accept?

Currently we accept Paypal, credit card and bank tranfer.

How much does International Shipping cost?

The heavier the order is, the more international shipping cost it will be. You can see the shipping cost in the cart page when the address info is completed.

SHIPPING

Commonly asked question about shipping

How do I track my package ?

Once the order is done and shipped, you’ll get notifed by email about the tracking number. And you can track it down via the courier website

What if I use a specialized freight service to ship my large items?

Sure, no problem if you have a reliable courier. Please let us know the courier infomation and we will pass everything they need for the shippment.

What are the couriers you are using currently for deliver ?

Now mianly DHL, FEDEX to U.S. and Canada. TNT to UAE, UK and Australia.

What about the tracking number is not working

Please feel free to contact us ASAP. It mostly because there’s typo when we send you the tracking numbers.

FABRICS

Can’t wait to get your custom fabric order ?

Is your printing process green ?

Yes, the process of fabric printing in our facility is GREEN. There are chemicals used during the whole process and will be disposed. And the final printed fabric is in compliance with importing and government regulations.

Is the fabric rolled up or folded when it arrives

It depends. For bulk order, we usually roll the fabrics up and ship them to you. But for smaller orders or samplings orders, you’ll get folded fabric in plastic bags or cartons.

Do you fabrics comply with the safty standards ?

Yes they do. Neither the fabrics nor the inks contain any lead. Other chemicals are in human body safety range. We can provide third party fabric testing if you require that. ( there would be extra charge based on different test items).

What fabrics do you carry ?

We have some fabrics online for printing but still a lot of fabrics remain offline. For the fabrics online, we are offering rayon, cotton, bamboo, CL, French terry, Rayon terry, UPF50+, Atheletic knitting, swimming, polyester, PUL, Vinyl, etc. You can see them on our product fabric page. So if you cannot find your fabric, it might haven’t been uploaded yet and pls feel free to send your inquiry to: info@mydreamtones.com

Does the fabric shirk ?

The fabric has been treated with washing and heat shaping in the process. But still there’s normally 2-5% shrikage in warp and weft direction.

What is your turnaround time ?

It’s based on actual production plan but usually 5-10 days for both custom fabric sampling and bulk order.

PATTERNS

Before sending us the file, you need to know

Are you able to help me with the artwork ?

Yes, we have our in house designers that can assist with your printing project. But instead of developing a brand new design, we would only help to revise the design and make it good for printing. Most of the occasions, we will assist for free.

What type of file can I upload on the website ?

It’s now supporting jpeg,png and tif